The construction industry is facing considerable pressure to dramatically improve its efficiency and performance whilst raising the quality of the finished product. This will only be possible if a cohesive and congruent strategy of business process improvement and change is undertaken across the industry. It is fundamental to establish the conditions favourable for step increases in productivity, whilst maintaining a strategy for sustainable performance Improvement.

This paper defines and describes what is meant by the concept of business process re-engineering (BPR) and then focuses upon an improvement strategy for construction. The relationship between information technology (IT) and BPR for construction projects is subsequently developed. Following this is a description of clients' perceptions, detailing their views on the potential for IT within the construction process. Finally, the key factors which IT must address if it is to become accepted within a construction project following the re-engineering process is discussed.

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